ICDLTest Download Site

Latest Version: 6.8.10.12

 

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Download

Question

I tried to download the Test Packages from the New Zealand Download Server, but the files have .zip extensions, not .pkg extensions.

Answer

We are currently investigating why this is happening. In the mean time, please right click on the New Zealand Flag and chose Save target As..  .  This will then give you the Save As window to select where you want to save the file.  Please navigate to the location required and amend the file save name to, for example, “SY4 Office 2003 English Exams.pkg” with the final step to select from the drop down box all files.

Installation

Question

A pop up box appears during installation, saying:

Could not add member “ICDL\ Domain ActivTest Administrators” to group “ActivTest Administrators”:
A member could not be added to or removed from the local group because the member does not exist.

Answer

A group must be created on the Domain called Domain ActivTest Administrators. The software will create a group on the local machine called ActivTest Administrators to which all members in the Administrator group will be added. The Domain ActivTest Administrators group must be created first.
 


Question

A pop up box appears during installation, saying:

Could not add the Administrators group to the group "ActivTest Administrators";
A new member could not be added to a local group because the member has the wrong account type.

Answer

Click 'OK' to this error message and continue installation. Once you have completed installation, navigate to 'Active Directory Users and Computer' and add the required User/User Groups to ActivTest Administrators.
 


Question

I'm trying to install on a domain and can not get services to install on my server.

Answer

When you are entering the login information, you need to put the domain name, of the domain, after the username, as shown on the image below.


 


Question

A pop up box saying:

No mapping between account names and security IDs was done.

Answer

This error comes about when installing services (Activ Mail Service / AUP service).If the wrong username and password has been entered during installation the above message is displayed.  You are required to enter a username and password of a Windows user who has permission to install services.
 


Question

During installing the software is asking for usernames and password to SQL.

Answer

The username and password for MSDE are as follows:

Username: SA
Password: SA

 

This will be required when creating a local exam.
 


Question

I have completed installing the system, DMT and Packages. When I login to the system with my username and password, I go to Package Assignment and there are no packages.

 

 

Answer

Once you have installed the software, install the Test Package must be installed before installing to the DMT file. To correct this error:    

  1. Go to Control Panel > Add/Remove Programs

  2. Locate ActivTest and click Change/Remove

  3. Select the features you require as per during your initial installation

  4. After you have completed modifying, install the Test package BEFORE the DMT File.

 

Connection Problems

 

Question

I cannot get my Admin to connect. It shows an error message saying:

 

Error connecting to Web service. Please check URL.

 

 

Answer

Open a web browser and go to: http://www.icdltest.com/icdltest/dataaccess.asmx.  If you get to the web data access, this is a typical sign your proxy is blocking connection. To allow connection you are required to authenticate the user through your proxy.  To do this launch the set connection options tool and enter the specific details that your proxy requires.
 


Question

I’ve entered the details of my proxy but it still won’t connect.

Answer

In the set connections options tool there is a general tab.  Click on this and select the application from the drop down menu.  Final step is to change the HTTP version to 1.0 from 1.1.  Once done, OK the changes and try to connect again.
 


Question

I can connect in the Admin but I cannot get the Exam client to connect.  The message says:

Error accessing server.

 

 

Answer

Open Client Management Tool from the Program menu ( found in the folder 'Management Tools for ICDL Test). This will open a window called 'Exam Shell Manager'.  Click on 'Tools' > 'Change Connection'.  The URL needs to be http://www.icdltest.com/icdltest, if not, please change it. If this is correct copy to the field called eCitizen DB connection. 
 


Question

When I launch the client, the following error appears:

Customization autoupdate error. Details:
Access to the path 'C:\Program Files\Activ-Training Limited\Brand\Customize.xml' is denied

 

 

Answer

The software cannot connect to the AutoUpdate database, please check your connections settings and URL’s.
 


Question

The connection seems slow when trying to run an exam.

Answer

Check the available bandwidth at the time of trying.  The minimum required is 56Kbps per machine.  Depending on environment and network settings changing the HTTP version can increase speed.

 


Question

If PCs / laptops are configured to be on a domain environment, then when a machine is taken away from the domain, some of the tools like Auto Update deployment tool do not work.

Answer

If you've installed on a domain and take the computer off the domain, certain features such as Auto Update Deployment tool will not work as you are out of the environment it was installed onto. This is due to user groups and permissions.

 


Question

When I try and test the connection for Data Synchronization, I get the following error message:

 

 

Answer

If you are connecting to the internet via a proxy, please ensure that you have your 'Set Connection Options Tool' set up correctly, to allow the synchronization to occur.

Administration

 

Question

How do I import a large numbers of candidates who already have a skill card number?

Answer

At point of live testing, you will be provided with an import template to allow you to import candidates into your testing system. If you have mislaid this, or wish to create your own, then you will need to create an import template.  You can do this by logging into the System Administration then navigating down to the Lab that you want to import too.  Click on 'Tools' > 'Generate CSV import template'.  Once you have the template, open it with Microsoft Excel.  Fill in the mandatory data and most importantly enter the existing skill card numbers for the candidates in the SCID field.  You do not have to enter any details in the first column Skill card number.

 


Question

I get an error when trying to import candidates.

 

Some candidates could not be imported.

 

Answer

The problem is potentially due to CSV formatting within Excel. To ensure that the template retains the correct formatting, you will need to format the last column within the the template, SCID (optional), so that it has a border applied from row 2 of the the column, to the last row of the last candidate in the sheet. If, during the original attempt to import, a few candidates have been imported, please remove them from the CSV file.

 

Another reason for this the problem is because you may have entered the DoB value with slashes between the date, month and year. This is unnecessary as the input mask will automatically enter these for you, e.g please enter 05062007 rather than 05/06/2007. However, Excel removes the digit 0 if it is the first digit within a value. Therefore, you will need to format the DoB column, before you enter any data.
To do this, highlight the whole DoB column, right-click, and a menu should appear. From this menu, please select 'Format Cells'. Within this new pop-up window, under the 'Number' tab, please select 'Text' from within the 'Category' listbox. Then click 'OK'.


Also, please remember that DoB value is a mandatory field, and although the import will work if you do not enter this value at the import stage, you will be required to enter it at a later date.

 

If you continue to experience problems, please send the log file and rejected CSV to your Licensee.

 


Question

I need to create another Invigilator for a new staff but the ‘Create’ function is disabled.

Answer

By Default, Test Centre Managers are not permitted to create Invigilators or Administrators.  If you require an invigilator to be setup, please contact your Licensee.

 


Question

I run Office 2003 on an XP operating system, and so I require Office 2003 tests.  I only have access to Office 2000/XP tests (and assessments).

Answer

Office 2000 and XP tests (and assessments) are provided as standard to you at point of setup.  If you require Office 2003 tests or any other test package then you will need to contact Licensee.

 


Question

I have run out of skill cards and tests on my system.

Answer

You will need to contact your Licensee, and place an order for the amount of required stock.

 


Question

When I go to run a test or assessment I receive this message:

No more Tests in queue! Good bye.

 

 

Answer

Check your remaining test or assessment stock.  If you have no stock remaining, please contact your Licensee.  If you have stock remaining, then you need to check that you have queued up test(s) (or assessments) for this candidate.  Make sure you launch the correct client for either Exams or Assessments.  For exams launch 'ICDL Exams' and for assessments launch 'ICDL Assessments'.

 


Question

I could not re-assign Assessments to a candidate.  The candidate needs to be reassessed but when I go to Test Allocation it is already allocated.  When I login to the Assessment Client, it says ‘No Test In Queue’.

Answer

 

A candidate can retake as many assessments as they like as long as the ATC has sufficient Assessment license.  To re-queue, click on the GREEN checked box.  The candidate is re-queued when the check is black.

 


Question

A candidate has used up all his/her Test Licenses that came with the registration pack but hasn’t passed enough modules for certification.  What do I do so he can continue testing?

Answer

You need to expand this registration pack.  To do so:

  1. Right click on candidate > Edit

  2. In the Enrolment tab, click once to select the candidate’s Skill Card ID

  3. Then click Convert Skill Card ID…

  4. A warning prompts you that your action is not reversible and all available / remaining Test License under the registration pack will be nullified.


Question

We purchased 10 Start Packs but the Test License Remaining counter does not show any available Test License.

Answer

 

 

Registration packs comes with Test Licenses that are affixed to the candidate.  The Test License count available for each registration package is shown under the Available Attempts frame.  So, if a candidate manages to complete, for example, e-Citizen in one (1) attempt, the remaining two (2) are not available for other candidates to re-use. 

 


Question

I have encountered a technical problem that isn’t covered in any of these Frequently Asked Questions.

Answer

For 1st Level Technical Support please contact your Licensee for any assistance you require.

 

 

Exam Client

 

Question

Menu buttons are missing from menu bars when I run exams and assessments.

Answer

We have identified a problem when running exams / assessments on certain environments running Windows 2000 OS.  If you are online you will see an automatic update to just the exam client when the application is launched after 18.00 GMT 24/10/06.  The client will download and install the patch automatically.  Offline customers will need to download the exam client AUP package and install into local server.  This can be downloaded from the hot fix page.

 


Question

I get an error message when loading the exam/assessment client which says something about invalid date and time.

 

Answer

You will need to check the regional settings for the local machine.  You cannot have the date format dd-mmm-yyyy set in the short date field.  Change to dd-mm-yyyy or any other offered setting.  The issue is the mmm part of the string and not the separator, so you can have / or – value.  Below is an example of how they should look.

 

         

 


Question

When loading a Module 7 exam, some of the simulations are not working.

Answer

On the effected machines, make sure the DPI is set to normal.  See below screenshot with settings.

 

     

 


Question

How can I tell the difference between an exam and an assessment?

Answer

There are three main differences between the exam software and assessment software. 

The first difference can be seen on the initial candidate login textbox. The login box states either 'Assessment' or 'Exam', depending on what you have chosen to sit.

 

         

 

The second difference can be seen on the Test Queue list.

 

         

 

The third difference can be seen on the Instructions, which has the title in a large font and is in bold.

 

         

 

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